Important information: In all types of complaints, you must present an actual error. Therefore, do keep the defective product, don't throw it away or use it. Always keep the original box for the product, as codes are written on the boxes that we must have them to aprrove the complaint. Elekcig.dk offers a 6 month guarantee on all e-cigarettes such as mods and tanks.
It is advisable that you as a customer check delivery directly upon reciving your order to verify that this is correct and error-free. Elekcig.dk is always responsible for return shipping when it comes to damaged, incorrect goods or complaints. Should it not be an error on a complaint that we have received and gone through, we can charge a fee for the work, shipping and costs for coils and items used to go through a product.
If a complaint has been sent to us and we have reviewed it but do not receive a response from the customer by phone, sms or email after contact, we will discard the product after 2 months, which means that you lose your chance for compensation. The same applies to an unapproved complaint, if we do not receive a response from the customer, the product is discarded after 2 months.
It is very important for returns, but especially important for complaints that you pack properly and make sure to drain liquids and turn off machines so it is not damaged during transport. Should you not follow any of this and we get it damaged or leaked fluid, etc., the complaint will not be approved.
If you want to send a product to us on a complaint, first write to our Support at [email protected]